Hosted EDR: Sensor installer files are missing
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Hosted EDR: Sensor installer files are missing

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Article ID: 288067

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • Attempting to download the sensor software installer files from the EDR UI fails. 
  • Browser error: "Failed - Server problem"

Environment

  • Hosted EDR: 6.x and 7.x

Cause

This issue typically occurs when an unspecified error occurs during the instance setup. 

Resolution

  1. Open a support case with the Carbon Black Support team.
  2. Provide a screenshot of the on-screen error.

Additional Information

  • This issue is most likely to occur with newly-deployed CB Response Cloud instances.