Hosted EDR: Sensor installer files are missing
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Article ID: 288067
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
- Attempting to download the sensor software installer files from the EDR UI fails.
- Browser error: "Failed - Server problem"
Cause
This issue typically occurs when an unspecified error occurs during the instance setup.
Resolution
- Open a support case with the Carbon Black Support team.
- Provide a screenshot of the on-screen error.
Additional Information
- This issue is most likely to occur with newly-deployed CB Response Cloud instances.
Feedback
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