Hosted EDR: How Users Can Reset Their Own Two-Factor Authentication (2FA)

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

To allow Hosted EDR users to reset their Two-Factor Authentication without contacting Carbon Black.

Environment

• Hosted EDR
• Two-Factor Authentication enabled 

Resolution

1. Login to Hosted EDR authentication page with your old device.
2. At the Hosted EDR login page, click "Add a new device"
3. Follow the prompts to add your new device for future logins. 

Additional Information

• If you no longer have access to your old mobile device or old phone number, please contact Carbon Black support. 
• Hosted EDR uses Duo for its Two-Factor Authentication
• Complete instructions available on the Duo online documentation page.