Hosted EDR: How Users Can Reset Their Own Two-Factor Authentication (2FA)
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Article ID: 288065
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
To allow Hosted EDR users to reset their Two-Factor Authentication without contacting Carbon Black.
Environment
- Hosted EDR
- Two-Factor Authentication enabled
Resolution
- Login to Hosted EDR authentication page with your old device.
- At the Hosted EDR login page, click "Add a new device"
- Follow the prompts to add your new device for future logins.
Additional Information
- If you no longer have access to your old mobile device or old phone number, please contact Carbon Black support.
- Hosted EDR uses Duo for its Two-Factor Authentication
- Complete instructions available on the Duo online documentation page.
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