CB Response: New version of sensor not showing in Sensors/Groups

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

The latest sensor downloaded to the server backend does not show up in UI (Sensors/Group)

Environment

• CB Response Console: All versions
• CB Response Sensors: All versions

Cause

No sensor version is selected for Upgrade Policy in Group configuration

Resolution

1. Go to Sensors > Groups > Edit Groups > Upgrade Policy
2. Select the desired OS version from drop-down menu
3. Download Sensor Installer drop-down menu should now have selected version

Additional Information

• Selecting a version from the drop-down will automatically change the setting to "Automatically upgrade to the latest version"
• Ensure the Upgrade Policy radio button is the desired setting