CB Response: New version of sensor not showing in Sensors/Groups
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CB Response: New version of sensor not showing in Sensors/Groups

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Article ID: 288039

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

The latest sensor downloaded to the server backend does not show up in UI (Sensors/Group)

Environment

  • CB Response Console: All versions
  • CB Response Sensors: All versions

Cause

No sensor version is selected for Upgrade Policy in Group configuration

Resolution

  1. Go to Sensors > Groups > Edit Groups > Upgrade Policy
  2. Select the desired OS version from drop-down menu
  3. Download Sensor Installer drop-down menu should now have selected version

Additional Information

  • Selecting a version from the drop-down will automatically change the setting to "Automatically upgrade to the latest version"
  • Ensure the Upgrade Policy radio button is the desired setting