EDR: LDAP Invalid Authenication with Correct Credentials.
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EDR: LDAP Invalid Authenication with Correct Credentials.

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Article ID: 288024

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

When logging in with correct credentials, the user receives a message of "incorrect credentials"

Environment

  • EDR Console: 7.7.0 and higher
  • LDAP

Cause

Incorrect domain is used in the ldap.conf

Resolution

  1. Log onto the AD server
  2. Open Active Directory Users and Groups > Find the user > Right click > Properties > Account Tab
  3. Make note of the domain being used under the "pre-windows 2000"
  4. On the EDR server backend, open /etc/cb/sso/ldap.conf
  5. Confirm the ldap_ad_domain matches what was found in step 3
  6. Edit the ldap.conf and restart coreservices 
    /usr/share/cb/cbservice cb-coreservices restart
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