EDR: Wrong version of Erlang detected

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

After upgrading the following error message is seen when starting the services

Wrong version of Erlang detected, see release notes for more information. Please manually upgrade the Erlang package.

Environment

• EDR Server: 6.2.4 and above

Cause

Erlang package did not download via the yum process

Resolution

1. In the terminal run the following command

   yum update erlang

2. Restart the services
   • Standalone

     service cb-enterprise start
   • Cluster

     /usr/share/cb/cbcluster start