CB Response: No handlers could be found for logger

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• coreservices, job-runner, enterprise debug logs are not being written
• Unable to manually run job-runner tasks 
• /var/log/cb/job-runner/startup.out shows the following error message

No handlers could be found for logger "__main__"

 

Environment

• Carbon Black Response Server: All Versions

Cause

Rsyslog is not running

Resolution

•  Please restart the rsyslog service 

  service rsyslog restart

Additional Information

• The Carbon Black Response Server loggers utilize rsyslog to write out the log files
• When manually running a job-runner task, removing the -s will allow the job to run with rsyslog down