App Control agent managed Linux OS endpoint disconnected CommStatus HTTP Error 2
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App Control agent managed Linux OS endpoint disconnected CommStatus HTTP Error 2

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Article ID: 287871

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Agent managed endpoint run the b9cli status command of:
/opt/bit9/bin/b9cli --status

Which results in:

Version information section: 
"Server Not Connected" 

Client information section:
"Server Not Connected"
"CommStatus HTTP Error 2"

Environment

App Control Linux Agent: 8.7.4.19

Cause

Network issue or server FQDN mapping not resolving

Resolution

  • Re-establish proper network connectivity
  • Resolve server FQDN mapping (i.e. add entry into /etc/hosts file)
  • Stop and Start the agent