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How To Collect Sensor Performance Logs For the MacOS Sensor
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Article ID: 287870
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
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Issue/Introduction
How To Collect Sensor performance logs on an Apple MacOS device
Environment
Carbon Black Cloud Sensor: All Supported Versions
Apple MacOS: All supported versions
Resolution
Prerequisites:
Ensure troubleshooting steps and information requests documented in
Carbon Black Cloud: How to Troubleshoot Sensor Performance Issues
have been completed
Steps:
Sensor logs:
Carbon Black Cloud: How To Collect Sensor Logs Locally (MacOS)
Sysdiagnose results: Attempt to replicate the performance issue while executing
Diagnose MacOS Network Issues Using Network Extension Diagnostics
MacOS utility:
Activity Monitor User Guide
Bundle the files and upload them to the case
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