How To Collect Sensor Performance Logs For the MacOS Sensor
Article ID: 287870
Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
How To Collect Sensor performance logs on an Apple MacOS device
Environment
- Carbon Black Cloud Sensor: All Supported Versions
- Apple MacOS: All supported versions
Resolution
Prerequisites:
- Ensure troubleshooting steps and information requests documented in Carbon Black Cloud: How to Troubleshoot Sensor Performance Issues have been completed
Steps:
- Sensor logs: Carbon Black Cloud: How To Collect Sensor Logs Locally (MacOS)
- Sysdiagnose results: Attempt to replicate the performance issue while executing Diagnose MacOS Network Issues Using Network Extension Diagnostics
- MacOS utility: Activity Monitor User Guide
- Bundle the files and upload them to the case
Feedback
Yes
No
Powered by
