Carbon Black Cloud: How To Enable Driver Verifier for BSOD Cases
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Article ID: 287867
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Steps needed to enable Driver Verifier during BSOD issues.
Environment
Carbon Black Cloud Sensor
Microsoft Windows: All Supported Versions
Resolution
To enable Driver Verifier, follow these steps:
Open a Command Prompt window (Run as administrator)
Run the following command
verifier /standard /driver ctifile.sys ctinet.sys
Install the Cb Defense sensor
Reboot / reproduce the BSOD and collect a full memory dump
Additional Information
Once the dump is collected, they should disable Driver Verifier as it can cause additional system instability and performance issues. This can be done by running verifier /reset in an Admin Command Prompt