Cb Defense: NetMotion Interoperability With Sensor Installed
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Cb Defense: NetMotion Interoperability With Sensor Installed

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Article ID: 287850

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Windows PCs running Cb Defense sensor and Netmotion Mobility Client 
  • VPN Connection fails
  • VPN does not reconnect

Environment

  • Cb Defense Sensor
  • NetMotion VPN Client
  • Microsoft Windows: All Supported Versions

Cause

  • There is an interoperability issue with the NetMotion VPN client and the Cb Defense sensor.

Resolution

  • NetMotion has updated their client and fixed the issue. Please upgrade to the NetMotion Mobility client version 11.43.30426 to resume successful connection.