If possible, upgrade the VirtIO drivers and CB Cloud sensor versions to those list in the additional notes. No other action is needed. If upgrading to those versions is not an option, use the steps below to resolve.
RSC (Receive Segment Coalescing) needs to be disabled.
- Run the sensor removal tool
- Open PowerShell as Administrator and disable RSC:
Disable-NetAdapterRsc *
- Reboot the device
- Open the Network Adapter properties > Advance tab
- Scroll down to Recv Segment Coalescing (IPv4) and Recv Segment Coalescing (IPv6) and confirm it is set to "Disabled"
- Attempt to install sensor via unattended installation