Carbon Black Cloud Console: Export function on Endpoints page

Products

• Carbon Black Cloud Workload
• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Container
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
• Carbon Black Cloud Prevention

Issue/Introduction

• Generating CSV export can take upwards of several minutes to complete
• Rare occasions the file will not complete
• No Progress indicator for completion

Environment

• Carbon Black Cloud Console: All Versions
• Google Chrome: All Supported Versions
• Microsoft Edge: All Supported Versions
• Mozilla Firefox: All Supported Versions

Cause

Depending on the size of the org, the export will take longer to generate than those of smaller organizations

Resolution

For larger orgs, (100k+ sensors) it can take a couple minutes for the job to compile and download to begin.

Additional Information

There is a planned feature to add an indicator or progress bar that will show that the file is in process other than the quick box once the export button is selected.