Endpoint Standard: Which Devices Qualify as "Eligible for Update"?
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Article ID: 287811
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
How does one determine which devices within their environment are eligible for an update?
Environment
Endpoint Standard: All Supported Versions
Microsoft Windows: All Supported Versions
Apple MacOS: All Supported Versions
Linux: All Supported Versions
Resolution
The current requirements for a Sensor to show as Eligible for Update are
Must be registered with the backend
Sensor version must be less than the highest available sensor version on the Sensor Management page (Sensor Options > Download sensor kits)
Additional Information
There are two options to view Sensors considered Eligible for Update.
Within the Dashboard under the "Endpoint Health" section, devices that meet the criteria of having a sensor version that is two releases behind the most current will be populated to the "Eligible for Update" status.
Alternatively, You may search under the "Sensor Management" page with exclusions such as "NOT 3.1.0.100" This will provide you with all devices not currently on the latest 3.1.0.100 sensor version.