Inventory Delete Error: "Deletion failed - Only pending invitations can be deleted"

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

• Using the steps noted below to remove the expired installs from the console do not complete.
  1. Filter to Pending Install status
  2. Select desired devices
  3. Go to Take action > Uninstall sensors
  4. Go to Take action > Delete deregistered assets
  5. Error occurs:

     Deletion failed - Only pending invitations can be deleted"

• .har capture shows error:

  message: "Owner <EmailOfUser> has no pending devices"success: false 

Environment

• Carbon Black Console: All Versions

Cause

Issue with device entry

Resolution

Open a technical support case and provide the Device ID(s)