CB Response Cloud: Alerts stop being received after applying new license

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Alerts no longer being created after applying a new license.
• All other features of the product work as expected

Environment

• CB Response Cloud: 6.4.X

Cause

The Cloud Instance experienced a minor outage while applying the new license.

Resolution

Open a case with Support to request a reboot of the Cloud Server services.