Cb Response: Gateway Timeout when trying to access Yara Manager
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Cb Response: Gateway Timeout when trying to access Yara Manager

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Article ID: 287732

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

 
  • When navigating to the correct URL for Yara manager, a Gateway Timeout error or 502 error is presented

Environment

  • Cb Response Cloud
  • Yara Connector installed
  • Yara Manager installed

Cause

  • Yara manager is down or nonfunctional 

Resolution

  • Log a support ticket including the URL that encountered the problem, the error message you received, and the time when the issue occurred.