Carbon Black Cloud: Interoperability issues between Bluebeam Revu and CBC sensor

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Print to PDF fails through BlueBeam Revu
• May be able to print to PDF after reboot but need to reboot again after first successful print

Environment

• Carbon Black Cloud Sensor: 3.6.0.2076
• Bluebeam Revu: All Versions

Cause

Interop issue between Bluebeam Revu and CBC sensor 3.6.0.2076

Resolution

Add API bypasses for the following paths:

• C:\Program Files\Bluebeam Software
• C:\Program Files\Common Files\Bluebeam Software
• C:\Program Files (x86)\Bluebeam Software
• C:\Program Files (x86)\Common Files\Bluebeam Software
• %localappdata%\Bluebeam
• %appdata%\Bluebeam Software
• %localappdata%\Temp\Bluebeam Software
• %localappdata%\Temp\Bluebeam Temp