Carbon Black Cloud: Interoperability issues between Tableau Server and CBC sensor

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Slowness when attempting to start Tableau services
• Inability to log in to endpoint with Tableau services running
• Slowness when working in Tableau dashboards
• Slowness when exporting Tableau reports

Environment

Carbon Black Cloud Sensor: All Versions
Tableau Server: All Versions

Resolution

• Per this Tableau article the following exclusions must be implemented in Carbon Black
  • Tableau Server program folder:
    •  **:\Program Files\Tableau\Tableau Server
  • Tableau Server data folder:
    • **:\ProgramData\Tableau\Tableau Server\data
• Tableau support has also suggested an exclusion of the following path if problems persist with the above exclusions
  • *:\**\Tableau Server\**