Carbon Black Cloud: Interoperability issues between Tableau Server and CBC sensor
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Carbon Black Cloud: Interoperability issues between Tableau Server and CBC sensor

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Article ID: 287687

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Slowness when attempting to start Tableau services
  • Inability to log in to endpoint with Tableau services running
  • Slowness when working in Tableau dashboards
  • Slowness when exporting Tableau reports

Environment

Carbon Black Cloud Sensor: All Versions
Tableau Server: All Versions

Resolution

  • Per this Tableau article the following exclusions must be implemented in Carbon Black
    • Tableau Server program folder:
      •  **:\Program Files\Tableau\Tableau Server
    • Tableau Server data folder:
      • **:\ProgramData\Tableau\Tableau Server\data
  • Tableau support has also suggested an exclusion of the following path if problems persist with the above exclusions
    • *:\**\Tableau Server\**