EDR: macOS Sensors Fail to Upgrade if Custom Certificates are Assigned to the Group
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EDR: macOS Sensors Fail to Upgrade if Custom Certificates are Assigned to the Group

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Article ID: 287647

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Upgrading macOS sensors fails if custom certificates are applied to the sensor group.

Environment

  • EDR Server:  All
  • EDR macOS Sensor:  6.x - 7.2.1+

Cause

Incorrect data (FQDN rather than the vhost name) is presented to the EDR server during the upgrade request.

Resolution

  • Use the custom certificates until an upgrade or downgrade is required and then temporarily switch to the legacy certificate.
  • Temporarily use a MDM solution to deploy macOS sensor modifications.

Additional Information