EDR: Console 'Save Changes' Button Does Not Render

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• The 'Save changes' button under the admin users account > Settings > Advanced Settings is missing.  

Environment

• EDR Server: 7.6.2

Cause

• Known issue in limited EDR environments: CB-39667 
• In the developer tools, the variable style="display:none;" appears before the 'Save changes'.   This is due to a combination of variables set in the cb.conf. 
• This may also cause the login page banner bar to appear below the authentication text box.

Resolution

1.  Until the fix is released, the temporary solution requires one of the following variables be removed from cb.conf.

* CbLREnabled=False

* ForceBlockLeadingWildcardsInSearchTo=False

* ForceBlockCoreJoinsInSearchTo=False

* ShowGdprBanner=False

2.  Restart cb-coreservices.

/usr/share/cb/cbservice cb-coreservices restart