CB Defense: Error: "Deletion in Progress" Not Updating on Malware Removal Status

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• "Deletion in Progress" Status never changes on the Malware Removal page

Environment

• CB Defense Web Console: 0.37.1 and Higher

Cause

Hash was removed from the machine prior to requesting removal from the CB Defense Web Console

Resolution

• Do not manually remove the hash from the machine prior to removing it via the Malware Removal page

Additional Information

• A hash could have been removed by another AV or manually by a user prior to the request being sent from the CB Defense Web Console.