CB Defense: Error: "Deletion in Progress" Not Updating on Malware Removal Status
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Article ID: 287606
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- "Deletion in Progress" Status never changes on the Malware Removal page
Environment
- CB Defense Web Console: 0.37.1 and Higher
Cause
Hash was removed from the machine prior to requesting removal from the CB Defense Web Console
Resolution
- Do not manually remove the hash from the machine prior to removing it via the Malware Removal page
Additional Information
- A hash could have been removed by another AV or manually by a user prior to the request being sent from the CB Defense Web Console.
Feedback
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