EDR: How to Unlock a User from Terminal

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

To unlock a user for an EDR Server from Terminal

Environment

• EDR Server: All Versions
• CentOS: All Supported Versions

Resolution

1. Open a terminal to the EDR master server
2. Switch User to Root

   #: su root

3. Unlock the user.

   #: /usr/share/cb/cbpasswd --unlock=<username>

Additional Information

• It is normal to receive a message immediately after unlocking a user from Terminal that says:

Two Factor Auth not configured.

• There will not be a message showing that the user has been unlocked successfully.