EDR: Error: "Invalid Credentials" When Using Firefox
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EDR: Error: "Invalid Credentials" When Using Firefox

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Article ID: 287583

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • "Invalid Credentials" seen in console
  • 403 Forbidden error in DevTools

Environment

  • EDR Server: 7.4.x and Higher

Cause

Incompatible browser being used

Resolution

Do not use an incompatible browser.  Use Google Chrome to access the EDR Console.

Additional Information

  • This specific incompatibility is seen in 7.4.x and higher.
  • Only Google Chrome is compatible with EDR and Hosted EDR.
  • Even though Firefox works to access the EDR console sometimes it is not considered compatible, and many times can cause problems.