EDR: Error: "Invalid Credentials" When Using Firefox
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Article ID: 287583
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
- "Invalid Credentials" seen in console
- 403 Forbidden error in DevTools
Environment
- EDR Server: 7.4.x and Higher
Cause
Incompatible browser being used
Resolution
Do not use an incompatible browser. Use Google Chrome to access the EDR Console.
Additional Information
- This specific incompatibility is seen in 7.4.x and higher.
- Only Google Chrome is compatible with EDR and Hosted EDR.
- Even though Firefox works to access the EDR console sometimes it is not considered compatible, and many times can cause problems.
Feedback
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