CB PSC: Alert Links in Notifications Go To Dashboard and Not Alert
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CB PSC: Alert Links in Notifications Go To Dashboard and Not Alert

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Article ID: 287554

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Updated On:

Products

Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • CB ThreatHunter only or CB Defense + CB ThreatHunter org
  • The Alert Notification buttons/URLs load the main dashboard
  • For email alerts:
    • Cb Defense button loads the main dashboard, no additional filtering is applied
    • Cb Defense + Cb ThreatHunter button loads the Investigate page, with only a 'Device ID:' filter applied, no further Alert specific details.

Environment

  • CB PSC Web Console: All Versions
    • CB Defense
    • CB ThreatHunter

Cause

Carbon Black Engineering is currently investigating the cause of this issue

Resolution

As a temporary workaround, searching for the Alert ID mentioned in the URL should return proper result