Carbon Black Cloud: Servers crashing with Palo Alto Traps installed
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Carbon Black Cloud: Servers crashing with Palo Alto Traps installed

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Article ID: 287546

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Servers crashing
  • Bypass mode alleviates crash
  • Removing Palo Alto Traps alleviates crash
  • Re-enabling sensor with no Traps installed alleviates crash

Environment

  • Carbon Black Cloud sensor: All Versions
  • Palo Alto Traps

Cause

Palo Alto Traps requires exclusions in place in order to prevent interop issues

Resolution

Implement Permission Exclusion rules based upon Palo Alto's article found here: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClPGCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail