Carbon Black Cloud: Servers crashing with Palo Alto Traps installed
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Article ID: 287546
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Servers crashing
Bypass mode alleviates crash
Removing Palo Alto Traps alleviates crash
Re-enabling sensor with no Traps installed alleviates crash
Environment
Carbon Black Cloud sensor: All Versions
Palo Alto Traps
Cause
Palo Alto Traps requires exclusions in place in order to prevent interop issues
Resolution
Implement Permission Exclusion rules based upon Palo Alto's article found here: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClPGCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail