CB Defense: Cannot access Live Response features after being promoted to Live Response Admin

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• CB Defense Web Console User Account recently upgraded to Live Response Admin role
• No access to Live Response into endpoints
• No Policy settings for Live Response
• User shows as Live Response Admin on the Users page

Environment

• CB Defense Web Console: All Verisons

Cause

This is caused by the browser caching the user's previous role, and not reflecting the recent changes.

Resolution

1. Sign out of CB Defense Web Console
2. Clear browser's cache
3. Sign back in

Additional Information

• Signing out, clearing the cache, and signing back in should remediate the issue, and allow the User to access all Live Response features.