Carbon Black Cloud: Cannot delete device from Endpoints page
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Carbon Black Cloud: Cannot delete device from Endpoints page

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Article ID: 287530

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Error when attempting to use the 'Delete Deregistered Device' action on the Endpoints page

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Versions

Cause

Endpoint is not deregistered.

Resolution

De-register the sensor, and then try the delete:
https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-To-Delete-Inactive-Devices-From-the/ta-p/94042

Additional Information


If the above steps do not help to delete the devices from the CB Defense console, please open a case with support, and include the hostnames for the machines you are attempting to remove.