Carbon Black Cloud: Cannot delete device from Endpoints page
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Article ID: 287530
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Error when attempting to use the 'Delete Deregistered Device' action on the Endpoints page
Environment
Carbon Black Cloud Console: All Versions
Carbon Black Cloud Sensor: All Versions
Cause
Endpoint is not deregistered.
Resolution
De-register the sensor, and then try the delete: https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-To-Delete-Inactive-Devices-From-the/ta-p/94042
Additional Information
If the above steps do not help to delete the devices from the CB Defense console, please open a case with support, and include the hostnames for the machines you are attempting to remove.