Carbon Black Cloud: Sensor Version No Longer Available For Update In The Console
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Article ID: 287519
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
Unable to see previously available sensor version(s) in dropdown menu when trying to update sensors from the Carbon Black Cloud console.
When selecting an Endpoint or Workload, then clicking theĀ Take Action > Update sensors buttons, a previously displayed earlier sensor version is no longer available to choose under the VERSION dropdown menu.
Environment
Carbon Black Cloud Console: All Versions
Cause
This is by design. After a sensor version is more than 13 months old it will no longer be available for update in the console.
Resolution
If a supported sensor version, that is no longer available in the console, is required, please open a new support case with Carbon Black support.