Carbon Black Cloud: USB name showing as 'Generic'

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

USB name showing as 'Generic'.

Environment

• Endpoint Standard Web Console: November '20 Release (0.60) and Higher
• Carbon Black Cloud Windows Sensor: 3.6.0.1897 and Higher

Cause

The device could be another type of portable device, such as an external disc reader.

Resolution

Check if any portable device is plugged in the device other than USB.