Cb Defense: How to Force Inactive Sensor to Restart by Taskkill
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Cb Defense: How to Force Inactive Sensor to Restart by Taskkill

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Article ID: 287484

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Sensor gets stuck in inactive mode and cannot check in when device is online and shows a process error status

Environment

  • Cb Defense: Windows Sensors¬†

Cause

Sensor can be in inactive status if Cb Defense processes cannot launch properly. It may also disable Cb Defense Tamper Protection feature in most cases and leave device unprotected.

Resolution

Steps:
1. Open Task Manager, go to "Details" tab and confirm PID of the target process (RepMgr.exe).
2. Start Command Prompt with Administrator privilege. 
3. Run command:
taskkill /PID {PID of the target process}
4. Process will be killed and then forced to restart, issue resolved.

Additional Information

This resolution can only help to resolve sensor inactive status caused by processes error status. If it is caused by no network, sensor removal, re-image, etc., then this KB is not related.