Carbon Black Cloud: Why can I not approve the USB device from CBC console? Error "Request was unsuccessful"

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why can I not approve the USB device from CBC console?

Environment

• Carbon Black Cloud Console: All Versions

Resolution

There could be many reasons that this error can happen, but one reason is that VMware Carbon Black can not support a Generic device(s) if the Vendor ID is 0000

Additional Information

To verify this open DevTools or review a Har file and if they say the below and your Vendor ID is 0000 then the Generic device can not be added.
 

"text": "{\"message\":\"line 0: vendor_id must be greater than 0\",\"error_code\":\"BAD_REQUEST\"}\n"

 

See if USB device has an actual VendorID, try in a different system and see if it is reported.
If it is reported see if there is a driver problems for onboard USB controllers for the one that reports all zeros.