Workload: ESXi Host reporting Carbon Black error "Carbon Black Cloud services are not reachable. Please contact administrator."

Products

• Carbon Black Cloud Workload

Issue/Introduction

 ESXi Host reporting Carbon Black error "Carbon Black Cloud services are not reachable. Please contact administrator."

Environment

• Carbon Black Cloud Workload Appliance: All Versions

Cause

Incorrect API Access.

Resolution

Default Access Level type of "CWP Appliance" should be configured for API Access.

Additional Information

Logs may state: Caused by: org.springframework.web.client.HttpClientErrorException$Unauthorized: 401 Unauthorized
Workload Guide section "Generate API ID and API Secret Key" States to use predefined "CWP Appliance" custom access level for your appliance.