EDR: Services 'FAILED' to start on Datagrid Service
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EDR: Services 'FAILED' to start on Datagrid Service

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Article ID: 287435

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • cb-enterprise startup fails at the cb-datagrid service, as seen in the /var/log/messages log file:
Mar  2 23:34:08 edr-server cb-enterprise[1035]: Starting cb-pgsql:                                         [^[[32m  OK  ^[[0m]
Mar  2 23:34:13 edr-server cb-enterprise[1035]: Starting cb-datagrid:                                      [^[[31mFAILED^[[0m]
  • /var/log/cb/datagrid/startup.out file shows this exception:
[0.351s][info ][safepoint     ] Total time for which application threads were stopped: 0.0005939 seconds, Stopping threads took: 0.0003101 seconds
Exception in thread "main" java.lang.Error: java.io.FileNotFoundException: /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat (No such file or directory)
...
Caused by: java.io.FileNotFoundException: /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat (No such file or directory)
...



 

Environment

  • EDR Server: All Supported Versions
  • CentOS/RHEL: 8.x

Cause

  • The file /usr/share/javazi-1.8/tzdb.dat or symlink /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat is not present
  • The tzdata-java package is not installed.

Resolution

  • Install tzdata-java package:
sudo yum install tzdata-java