EDR: Services 'FAILED' to start on Datagrid Service

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• cb-enterprise startup fails at the cb-datagrid service, as seen in the /var/log/messages log file:

Mar  2 23:34:08 edr-server cb-enterprise[1035]: Starting cb-pgsql:                                         [^[[32m  OK  ^[[0m]
Mar  2 23:34:13 edr-server cb-enterprise[1035]: Starting cb-datagrid:                                      [^[[31mFAILED^[[0m]

• /var/log/cb/datagrid/startup.out file shows this exception:

[0.351s][info ][safepoint     ] Total time for which application threads were stopped: 0.0005939 seconds, Stopping threads took: 0.0003101 seconds
Exception in thread "main" java.lang.Error: java.io.FileNotFoundException: /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat (No such file or directory)
...
Caused by: java.io.FileNotFoundException: /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat (No such file or directory)
...

 

Environment

• EDR Server: All Supported Versions
• CentOS/RHEL: 8.x

Cause

• The file /usr/share/javazi-1.8/tzdb.dat or symlink /usr/lib/jvm/java-11-openjdk-11.0.14.1.1-1.el8_2.x86_64/lib/tzdb.dat is not present
• The tzdata-java package is not installed.

Resolution

• Install tzdata-java package:

sudo yum install tzdata-java