CB Response Cloud: Cannot Access health.cbcloud.* WebPage
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Article ID: 287417
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
- Connection to page times out
- Example Error Mesage: Error: health.cbcloud.de took too long to respond.
Environment
- CB Response Cloud: All Supported Versions
Cause
- DNS Resolution of health.cbcloud.* host
Resolution
- Use nslookup and traceroute/tracert to confirm traffic is being routed properly.
- 'Properly' meaning, for instance, that https://health.cbcloud.de isn't being routed back to the US if meant outside of the US.
- If the traffic looks like it is off location, try changing DNS to a publicly hosted DNS for testing.
- Suggestions for test DNS servers : 8.8.8.8 , 4.2.2.2 .
- If confirmed as a DNS issue, add in a static entry for the health.cbcloud.* site.
Feedback
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