CB Response Cloud: Cannot Access health.cbcloud.* WebPage
search cancel

CB Response Cloud: Cannot Access health.cbcloud.* WebPage

book

Article ID: 287417

calendar_today

Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • Connection to page times out
  • Example Error Mesage: Error: health.cbcloud.de took too long to respond.

Environment

  • CB Response Cloud: All Supported Versions

Cause

  • DNS Resolution of health.cbcloud.* host

Resolution

  • Use nslookup and traceroute/tracert to confirm traffic is being routed properly.
    • 'Properly' meaning, for instance, that https://health.cbcloud.de isn't being routed back to the US if meant outside of the US.
  • If the traffic looks like it is off location, try changing DNS to a publicly hosted DNS for testing.
    • Suggestions for test DNS servers : 8.8.8.8 , 4.2.2.2 .
  • If confirmed as a DNS issue, add in a static entry for the health.cbcloud.* site.