Hosted EDR: 500 Error Inviting User: 'Oops. Something went wrong. Please try again.'

Products

• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

• Unable to send invitation to New User from Hosted EDR Console.
• 500 error when sending invitation with error message of: 'Oops. Something went wrong. Please try again.'

Environment

• Hosted EDR: Current Version

Cause

• A configuration change may be needed on the instance.

Resolution

• Please contact VMWare CB Support for remediation.