Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

What is the process for customers who request their CBC DUO 2fa account be reset?

Environment

• Carbon Black Cloud: All supported versions

Resolution

Carbon Black technical support cannot reset a CBC DUO 2fa account

Additional Information

Customer will need to contact their organizations DUO administrator for an account reset