Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?
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Article ID: 287340
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
What is the process for customers who request their CBC DUO 2fa account be reset?
Environment
- Carbon Black Cloud: All supported versions
Resolution
Carbon Black technical support cannot reset a CBC DUO 2fa account
Additional Information
Customer will need to contact their organizations DUO administrator for an account reset
Feedback
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Yes
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No