Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?
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Carbon Black Cloud: Can Carbon Black technical support reset Duo two factor authentication account?

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Article ID: 287340

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

What is the process for customers who request their CBC DUO 2fa account be reset?

Environment

  • Carbon Black Cloud: All supported versions

Resolution

Carbon Black technical support cannot reset a CBC DUO 2fa account

Additional Information

Customer will need to contact their organizations DUO administrator for an account reset