App Control: Receiving "Failed To Verify Activation" Error When Attempting To Activate Existing CDC Reputation Key On A New App Control Server

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Receive "Failed to veirfy activation" error when attempting to activate CDC Reputation key on a new App Control server.
• Regenerating CDC Reputation key does not resolve issue: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-Regenerate-the-CDC-Activation-Key/ta-p/33514

Environment

• App Control Server: 8.5.4 and Higher

Cause

Same CDC Reputation key being used on multiple App Control servers.

Resolution

• Reach out to Customer Success Manager / Account team to obtain a new CDC Reputation Key.
• Activate new CDC Reputation Key on new App Control server:
  1. In the App Control console, navigate to the top right hand corner and select the "Gear (Administration) > System Configuration > Licensing"
  2. Enter in the new Activation Key and click "Activate"