App Control: "Failed To Setup Certificate For Secure Connection (SSL)" Error In UI

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• UI showing "Failed to setup certificate for secure connection (SSL)" error.

Environment

• App Control Server: 8.5.4 and Higher

Cause

Service account for App Control Server does not have local admin permissions.

Resolution

1. Verify service account for App Control server is local admin: https://community.carbonblack.com/t5/Knowledge-Base/App-Control-What-permissions-are-needed-for-the-App-Control/ta-p/42800
2. Restart App Control Server services: https://community.carbonblack.com/t5/Knowledge-Base/App-Control-How-To-Restart-The-CB-Protection-Server-Services/ta-p/75088