App Control: "Failed To Setup Certificate For Secure Connection (SSL)" Error In UI
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Article ID: 287243
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
UI showing "Failed to setup certificate for secure connection (SSL)" error.
Environment
App Control Server: 8.5.4 and Higher
Cause
Service account for App Control Server does not have local admin permissions.
Resolution
Verify service account for App Control server is local admin: https://community.carbonblack.com/t5/Knowledge-Base/App-Control-What-permissions-are-needed-for-the-App-Control/ta-p/42800
Restart App Control Server services: https://community.carbonblack.com/t5/Knowledge-Base/App-Control-How-To-Restart-The-CB-Protection-Server-Services/ta-p/75088