EDR: cb-enterprise Services Fail To Start, Receive Message "Job for cb-enterprise.service failed because the control process exited with error code."
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Article ID: 287233
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
The cb-enterprise services are unable to start successfully, receive error "Job for cb-enterprise.service failed because the control process exited with error code."
Environment
EDR Server: 7.2 and Higher
Cause
EDR services files were modified and moved from original location.
Resolution
Attempt to revert any changes made to services files.
If reverting changes does not resolve the startup issue, an uninstall and reinstall of the EDR Server will be necessary: https://community.carbonblack.com/t5/Documentation-Downloads/CB-Response-7-2-Server-Cluster-Management-Guide/ta-p/92164
Additional Information
Tampering with EDR service files is strongly discouraged, unless directed to do so by VMware.