EDR: cb-enterprise Services Fail To Start, Receive Message "Job for cb-enterprise.service failed because the control process exited with error code."
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EDR: cb-enterprise Services Fail To Start, Receive Message "Job for cb-enterprise.service failed because the control process exited with error code."

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Article ID: 287233

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

The cb-enterprise services are unable to start successfully, receive error "Job for cb-enterprise.service failed because the control process exited with error code."

Environment

  • EDR Server: 7.2 and Higher

Cause

EDR services files were modified and moved from original location.

Resolution

  • Attempt to revert any changes made to services files.
  • If reverting changes does not resolve the startup issue, an uninstall and reinstall of the EDR Server will be necessary:¬†https://community.carbonblack.com/t5/Documentation-Downloads/CB-Response-7-2-Server-Cluster-Management-Guide/ta-p/92164

Additional Information

Tampering with EDR service files is strongly discouraged, unless directed to do so by VMware.