EDR: Can Only See "My Profile" For Any Area In The EDR Console

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Can only see "My Profile" when navigating to any area in the EDR console.

Environment

• EDR Server: All Supported Versions
• EDR Console: All Supported Versions

Cause

User is not a Global Admin, nor assigned to any team, therefore has no access in console.

Resolution

Use a Global Admin account to assign user to a designated team, or make user a Global Admin.