Carbon Black Cloud: Bypass (Contact support) due to System Extension Approval after Upgrade

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• After upgrade, device shows Bypass (Contact support) in the Inventory page of the console
• Reboot of the OS did not help
• Install log may display the following error:

no system extension activated
no system extension waiting for activation

• Confer log may display the following error:

Checking if previously un-approved system extension is running, will restart repmgr if running
System extension not reported running, no repmgr restart
Regmgr waiting for system extension approval

 

Environment

• Carbon Black Cloud Sensor: 3.6.x and Higher
• Apple macOS: 10.15 and Higher (Catalina)

Cause

System Extension was not approved on the device.

Resolution

 Follow the steps in the VMware Carbon Black Cloud Sensor Installation guide and approve System Extension to fix the issue. https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-51FC5DA2-4D7E-4728-91F8-2DE5C0FB2E64.html

 

Additional Information

• Example:

sudo /Volumes/CBCloud-3.5.1.19/docs/cbcloud_install_unattended.sh -i /Volumes/CBCloud-3.5.1.19/CBCloud\ Install.pkg -c [Company Registration Code] -e

• macOS CLI parameters:

https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-4691A165-C1B7-48E0-8CAE-359E51E3F69E.html