App Control: Unified Management Error: "one of the servers you tried to add is already connected to another unified server"
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Article ID: 287120
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Unable to connect child servers to client server:
Error: one of the servers you tried to add is already connected to another unified server
Environment
- App Control (formerly CB Protection) Unified Management: All Versions
Cause
Connection was broken between the servers and the machine did not receive an update to disable Unified Management
Resolution
On client server:
- Access https://servername/shepherd_config.php
- Select UM_Mode from the dropdown
- Note the property value
- Enter 0 and then save.
Additional Information
Note: If the central server's value is already set to 0, please check the value of the child server, you may set them to 0 if necessary.
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