How To Determine Active License Count
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How To Determine Active License Count

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Article ID: 287097

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

This article describes how to determine which device status counts towards total license utilization.

Environment

  • Carbon Black Cloud (Formerly PSC): All Supported Versions

Resolution

This chart provides the licensing impact and explanation of each device status:

Status

Licensing Impact (Y/N)

Explanation

Active

Y

Installed and actively checking into the cloud

Bypass

Y

Installed and in Bypass mode, no protection on device

Deregistered

N

Uninstalled

Eligible for Update

N

Not on the latest sensor version

Errors

Y

Installed but needs to be reviewed for error cause

Inactive

N

Installed but have not checked in for 30+ days

Pending

N

Invitation sent but not installed

Quarantine

Y

Installed and in Quarantine, device protected and has limited network connectivity outside of communicating with the cloud

Additional Information

  • The CB Cloud Product is licensed per endpoint.
  • Any endpoint being actively protected by a CB Cloud sensor counts towards total license utilization.
  • At this time we do not currently have a fully encompassing "status" for these endpoints but they would fall under "Active","Bypass","Quarantine" and  "Errors".
  • If exported to CSV the status column can be filtered on to display these statuses. 
  • If total license utilization is still unclear, please reach out to your Customer Success Manager or Account Manager at Carbon Black for assistance.