Uninstalled Agent Still Appears in Add/Remove Program
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Article ID: 287091
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agent has been uninstalled
C:\Program Files (x86)\Bit9 folder no longer exists
Carbon Black App Control Agent still appears under Add/Remove Program or Programs and Features
Environment
App Control Agent: All Supported Versions
Microsoft Windows: All Supported Versions
Cause
Under some circumstances an uninstall may not remove the registry key correctly
Resolution
1. Go to HKEY_CLASSES_ROOT\Installer\Products\ in Regedit 2. Search for GUID that is applicable to your Agent version 3. Delete the corresponding key HKEY_CLASSES_ROOT\Installer\Products\{App Control GUID} 4. Check to confirm if App Control still shows up in Windows Add/Remove Program
Additional Information
HKEY_CLASSES_ROOT\Installer\Products is where Windows stores Add/Remove program list