App Control: Uninstalled Agent Still Appears in Add/Remove Program
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App Control: Uninstalled Agent Still Appears in Add/Remove Program

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Article ID: 287091

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Agent has been uninstalled
  • C:\Program Files (x86)\Bit9 folder no longer exists
  • Carbon Black App Control Agent still appears under Add/Remove Program or Programs and Features

Environment

  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions 

Cause

Under some circumstances an uninstall may not remove the registry key correctly

Resolution

1. Go to HKEY_CLASSES_ROOT\Installer\Products\ in Regedit
2. Search for GUID that is applicable to your Agent version 
3. Delete the corresponding key HKEY_CLASSES_ROOT\Installer\Products\{App Control GUID}
4. Check to confirm if App Control still shows up in Windows Add/Remove Program 

Additional Information

HKEY_CLASSES_ROOT\Installer\Products is where Windows stores Add/Remove program list