CB Defense: Mac Sensor Not Checking In and May Cause Poor Application Performance

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Delays in reporting events to the PSC Console
• Some sluggish application performance may also occur
• The issue impacts a seemingly random subset of Sensors 
• The confer.log file will not include "WorkForCloud" entries while event reporting is delayed

Environment

• CB Defense PSC Console: All versions
• CB Defense PSC Sensor: 3.3.1.12 through 3.3.3.35
• Apple macOS: All supported versions

Cause

This is a known issue with the 3.3.1.12 through 3.3.3.35 Sensor.

Resolution

This issue is resolved with the 3.3.4.6 Sensor release; please upgrade to this version or higher to resolve the issue.

Additional Information

• The 3.3.4.6 Sensor will be Generally Available (GA) by the end of business on November 25, 2019.
• Navigate within the PSC Console to Endpoints > Sensor Options > Download Sensor Kits to access the latest Sensor installers.
• The 3.3.4.6 Sensor also provide full compatibility with macOS Catalina (10.15.x)
• Please see the 3.3.4.6 Release Notes: https://community.carbonblack.com/t5/Documentation-Downloads/Carbon-Black-Cloud-macOS-Sensor-3-3-4-Release-Notes/ta-p/83063