CB Defense: Sensor Enters Bypass After Upgrading OS to Catalina
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Article ID: 287033
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- Operating system is upgraded to macOS Catalina version 10.15.x
- Sensor enters a Bypass state and does not respond to attempts to disable Bypass
Environment
- CB Defense PSC Sensor: 3.3.2.58 and lower
- Apple macOS: 10.15.x and higher
Cause
Sensor versions prior to 3.3.3.35 are not compatible with Catalina 10.15.x and higher and will enter a Bypass state
Resolution
There are two options to resolve the issue
- Upgrade the Sensor to 3.3.3.35
OR
- Uninstall the Sensor and perform a new installation of 3.3.3.35
Additional Information
- This appliesĀ to any version Sensor when installed on an incompatible operating system
- Best practice prior to updating an operating system is to first upgrade the Sensor to a version compatible with the target OS version
Feedback
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