CB Defense: Sensor Enters Bypass After Upgrading OS to Catalina
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CB Defense: Sensor Enters Bypass After Upgrading OS to Catalina

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Article ID: 287033

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Operating system is upgraded to macOS Catalina version 10.15.x
  • Sensor enters a Bypass state and does not respond to attempts to disable Bypass

Environment

  • CB Defense PSC Sensor: 3.3.2.58 and lower
  • Apple macOS: 10.15.x and higher

Cause

Sensor versions prior to 3.3.3.35 are not compatible with Catalina 10.15.x and higher and will enter a Bypass state

Resolution

There are two options to resolve the issue
  • Upgrade the Sensor to 3.3.3.35
OR
  • Uninstall the Sensor and perform a new installation of 3.3.3.35

Additional Information

  • This appliesĀ to any version Sensor when installed on an incompatible operating system
  • Best practice prior to updating an operating system is to first upgrade the Sensor to a version compatible with the target OS version