Resend All Policy Rules Does Not Fully Replace Configlist
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Resend All Policy Rules Does Not Fully Replace Configlist

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Article ID: 287029

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Updated On: 06-09-2025

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

After performing "Resend All Policy Rules" on an Agent, the Agent still has some old Policy Rules and Meters in place.

Environment

  • App Control Server: All Supported Versions
  • App Control Agent: All Supported Versions

Resolution

  1. Navigate to https://<Servername>/shepherd_config.php
  2. Locate the Property: EnableConfigListFullImport
  3. Verify the Value is set to: true
  4. Resend all Policy Rules to the Agent
    • Navigate to: Assets > Computers
    • Check the box next to the relevant Computer and choose Action > Resend all Policy Rules

Additional Information

  • Alternatively, follow the steps to Manually Import the Configlist.
  • This setting could increase bandwidth requirements between the Server and Agents, due to sending the full Configlist.
  • If the device shows a status of "Red" or "Reboot Required":
    1. Navigate to Assets > Computers
    2. Find the device in question and go into it's "computer details"
    3. Navigate to Advanced > Other Actions > Restart Service (this will clear the reboot warning)