Resend All Policy Rules Does Not Fully Replace Configlist
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Article ID: 287029
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Updated On: 06-09-2025
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
After performing "Resend All Policy Rules" on an Agent, the Agent still has some old Policy Rules and Meters in place.
Environment
- App Control Server: All Supported Versions
- App Control Agent: All Supported Versions
Resolution
- Navigate to https://<Servername>/shepherd_config.php
- Locate the Property: EnableConfigListFullImport
- Verify the Value is set to: true
- Resend all Policy Rules to the Agent
- Navigate to: Assets > Computers
- Check the box next to the relevant Computer and choose Action > Resend all Policy Rules
Additional Information
- Alternatively, follow the steps to Manually Import the Configlist.
- This setting could increase bandwidth requirements between the Server and Agents, due to sending the full Configlist.
- If the device shows a status of "Red" or "Reboot Required":
- Navigate to Assets > Computers
- Find the device in question and go into it's "computer details"
- Navigate to Advanced > Other Actions > Restart Service (this will clear the reboot warning)
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