App Control: Unable to Enable Unified Management

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Permission group check boxes "Use Unified Management" and "Configure Unified Management" are grayed out and will not permit change

Environment

• App Control Server: 8.x and higher versions

Cause

Improper user permission

Resolution

• Login to the console using the default admin, and then create an account with the Unified Management permission
• Login as the new user
• Go to System Configuration, and click the Unified Management tab to configure the UM

Additional Information

• Unified Management Global: the permission has the Ability to use Unified Management features on multiple servers
• Configure Unified Management Global: Ability to configure Unified Management (enable and disable, add and delete servers). This permission is built in to the Administrator (Unified Management) role, and cannot be added to any other role