App Control: Unable to Install App Control Agent Due to ParityDriver Issues
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Article ID: 287020
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- Reinstallation Agent failed
- Errors in Logs installation file
Starting ParityDriver Rollback:
(WARNING) ParityDriver service does not exist.
(FAILURE) Unable to start ParityDriver service
Environment
- App Control Agent (formerly CB Protection): All Supported Versions
Cause
There could be leftover registry keys or files that were in use and could not be deleted even if the box was rebooted
Resolution
- Log on to the affected endpoint
- Delete the C:\windows\system32\drivers\parity.sys
- Delete the C:\windows\system32\drvstore\parity* directory
- Then install using the following command line:
msiexec /i {path}\{filename}.msi NOSTARTPARITY=1 NOSTARTDRIVER=1 /l*v {path}\manual_install.log
- Back to C:\windows\system32\drvstore\Parity*\ and right clicked the INI or INF file and hit Install
- Reboot the box
- Confirm the agent and the driver should be running
Additional Information
This issue may happen even if the Agent Uninstall Utility has been run
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